# Translec LLMS.txt

## About
Translec provides licensed electrical contracting, maintenance, and compliance services for residential, commercial, and light-industrial customers across Melbourne CBD and Inner Eastern Suburbs. Our head office is located in Docklands, VIC.

## Guidance
- This LLMS.txt describes how to interact with Translec **without an API**.
- Automations can use our public forms, email addresses, and contact methods listed below.
- For sensitive jobs (switchboards, compliance, metering), provide site address, access instructions, and safety requirements in your request.
- Quotes are typically valid for 30 days unless stated otherwise.
- Emergency work is triaged by urgency; response times vary by call volume.
- Standard office hours: Mon–Fri, 8:00 am–5:00 pm AEST (excluding public holidays).

## Links
- [Home](https://translec.com.au)
- [Services](https://translec.com.au/services)
- [Contact](https://translec.com.au/contact)
- [Terms of Service](https://translec.com.au/terms-of-service)
- [Privacy Policy](https://translec.com.au/privacy-policy)

## Specialised Services
- [Highrise Maintenance](https://translec.com.au/highrise-owners-corp/)
- [Rental Compliance](https://translec.com.au/rental-compliance/)
- [Helpful Information](https://translec.com.au/helpful-information/)

## Service Requests (No API)
Use these endpoints to submit requests (relative to https://translec.com.au):

- `/quote` (POST via web form): Create a quote request  
  Required fields: name, email, phone, site_address, job_description, photos(optional), preferred_times(optional)

- `/book` (POST via web form): Book a job or call-out  
  Required fields: name, email, phone, site_address, job_type, urgency {standard|urgent|emergency}, preferred_times

- Email: bookings@translec.com.au  
  Subject prefixes supported:  
  - [QUOTE] for quotes  
  - [BOOKING] for bookings  
  - [EMERGENCY] for urgent faults (include address & callback number)

- Phone (emergency): 03 9344 1597 (24/7 message triage – electrician call-back arranged)

## Integration Options
- **Email ingestion**: Systems can generate structured emails to bookings@translec.com.au using the fields above.
- **File attachments**: Photos (JPG/PNG), plans (PDF), or CSV lists of fixtures accepted (≤20 MB per message).
- **Calendar**: Propose appointment windows in AEST; we confirm by email/SMS.

## Authentication
- Public forms use anti-spam verification (no account required).
- Customer portal (if enabled): username/password with multi-factor authentication (MFA) optional.
- Sensitive information should not be sent over unsecured channels.

## Data Formats
- Quotes & invoices: PDF (default)  
- Job summaries/worksheets: PDF; CSV available on request  
- Compliance documentation: PDF with embedded photos; EXIF preserved where applicable

## Services (Summary)
- Domestic & commercial electrical
- Switchboard upgrades & safety switches (RCDs)
- LED lighting & efficiency upgrades
- EV chargers (supply & install)
- Data, networking & CCTV
- Fault finding & emergency call-outs
- Compliance testing & reporting
- Highrise electrical maintenance
- Rental property compliance testing

## Service Area
- Melbourne CBD & Inner Eastern Suburbs, VIC, Australia

## Credentials & Safety
- Licensed A-Grade electricians
- Energy Safe Victoria registered
- Public liability insured
- Safe Work Method Statements (SWMS) available on request

## SLAs (Typical, not guaranteed)
- Quote response: 1–2 business days
- Standard booking: 3–7 business days
- Urgent booking: within 24–48 hours where possible
- Emergency: triaged immediately; ETA advised on acceptance

## Contact
- Email: bookings@translec.com.au
- Phone (general): 03 9344 1597
- Address: Docklands, VIC, Australia

## Changelog
- v1.0 – 2025-08-15: Initial LLMS.txt created (non-API integration version).